As a best practice, we recommend adding your company’s Unsubscribe List as a Suppression Contact List. To ensure that Banzai Reach doesn’t invite anyone on your Unsubscribe List to your events, upload it as a Suppression List to each of your Audience Profiles.
A few points to keep in mind:
Be sure to use the Suppression Contact List template.
If you don't have data for the phone, address, city, state, and zip code fields, you must put N/A into the empty cells in order to upload your list.
Remember to periodically update your audiences to include any new contacts who have unsubscribed by editing your Audience Profiles and uploading your most recent list.
If you need to update your Suppression Contact List while an event is active, you can send the updated file to our support team at [email protected].