Why does Overpass use human character recognition (HCR) instead of automated software (OCR)?

We have opted for human character recognition (HCR) because we can guarantee 100% transcription accuracy, whereas the OCR methods that exist are prone to error. The fields they recognize on a business card do not always map properly. OCR is also unable to pick up written notes on a business card.

OCR may yield instant results, but our transcription team yields accurate and intelligent results. Although our guaranteed transcription time is 24 hours, we usually transcribe leads within 30 minutes or less during North American business hours.