As a best practice, we recommend adding your company’s Unsubscribe List as a Suppression Contact List. To ensure that Banzai doesn’t invite anyone on your Unsubscribe List to your events, upload it as a Suppression List to each of your Audience Profiles.
A few points to keep in mind:
- Be sure to use the Suppression Contact List template.
- If you don't have data for the phone, address, city, state, and zip code fields, you must put N/A into the empty cells in order to upload your list.
- Remember to periodically update your audiences to include any new contacts who have unsubscribed by editing your Audience Profiles and uploading your most recent list.
- If you need to update your Suppression Contact List while an event is active, you can send the updated file to our support team at firstname.lastname@example.org.